> ## Documentation Index
> Fetch the complete documentation index at: https://support.jomioz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Short answers for the points where new users get stuck.

<AccordionGroup>
  <Accordion title="I signed up. Where do I start?">
    Use the left sidebar. **Customers → New customer**, then **Estimates → New estimate → Send**. When they accept, click **Convert to job**. The full path is [Getting started](/getting-started/overview).
  </Accordion>

  <Accordion title="What is the example customer?">
    Signup adds one customer that uses your email, and emails you an example estimate. The schedule is empty. Archive the sample from the list when you want it gone. Do not delete anything that has a payment.
  </Accordion>

  <Accordion title="How do I use Jomioz on a phone?">
    Open [app.jomioz.com](https://app.jomioz.com) in the phone browser and sign in with the same account. Visits, dispatch, and invoices are there.
  </Accordion>

  <Accordion title="Do you call it a quote?">
    No. The document is an estimate. The customer opens it in Client Hub.
  </Accordion>

  <Accordion title="What is the difference between a job and a visit?">
    The job is the piece of work. A visit is one booked stop. Add it with **Add visit** on the job, or **Find a Time** on the schedule.
  </Accordion>

  <Accordion title="Which job statuses are there?">
    Draft, Scheduled, In Progress, On hold, Requires Invoicing, Completed, and Cancelled. See [What job status means](/basics/job-status).
  </Accordion>

  <Accordion title="Why can’t I invite my team?">
    **Settings → Team → Add team member** needs an active subscription. Open **Settings → Plan & billing** first. Only an owner or admin can send the invite.
  </Accordion>

  <Accordion title="Why can’t the customer pay by card?">
    Open **Settings → Jomioz Payments**. Click **Connect**, then **Complete setup** if it is still there. You are ready when it says **Ready to accept payments**. Set the country under **Settings → Company** before you connect.
  </Accordion>

  <Accordion title="Can I import customers?">
    Yes. On **Customers**, click **Import**, download the template, and upload it. Each row needs a name, an email, and a full address.
  </Accordion>

  <Accordion title="Can I connect QuickBooks or MYOB?">
    No. Accounting sync is [Xero](/integrations/xero), on Growth and Pro. Sync starts after you save both accounts under **Account mapping**.
  </Accordion>

  <Accordion title="How do I reset my password?">
    On [the sign-in page](https://app.jomioz.com/sign-in), click **Forgot password?**.
  </Accordion>

  <Accordion title="Why is Send, Void, or Convert missing?">
    The control is off because a rule on that record is not met. The list is [When a button is missing](/help/stuck).
  </Accordion>

  <Accordion title="How do I contact support?">
    Email [info@jomioz.com](mailto:info@jomioz.com) and name the screen you are on, for example “Settings, Jomioz Payments, Complete setup”.
  </Accordion>
</AccordionGroup>