> ## Documentation Index
> Fetch the complete documentation index at: https://support.jomioz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to create a credit note

> Reduce, cancel, or replace a sent invoice. The original stays as it was issued.

A sent or issued invoice is not edited. **More → Create credit note** opens **Correct invoice** and creates a linked credit note. The original stays. The credit applies after you issue the draft.

The button is **Create credit note**. The title printed on the PDF follows the country on your company. Those titles are in [Rules for your country](/help/your-country).

## What you need to do

| Intent  | Effect                                                                    |
| ------- | ------------------------------------------------------------------------- |
| Reduce  | Credits part of what is still open, line by line                          |
| Cancel  | Credits the full original invoice                                         |
| Replace | Credits the full original, then opens a new invoice to issue in its place |

**Additional reason** is optional text. Where your country requires a statutory code, **Corrective reason** is required as well. That list is in [Rules for your country](/help/your-country).

**Lines to credit** shows the quantity the credit note will use. Change **Credit qty** only when you are returning whole units at the original unit price. A custom **Credit amount** is the payable amount to credit. The credit note shows quantity 1 at that amount, unless it divides evenly by the original unit price.

**Prefill from original (negated)** fills the lines as the opposite of the invoice. Leave those amounts negative. Saving a credit note positive is refused.

Click **Create corrective draft**. Then issue and send that draft the same way as an invoice, with **Issue & send** when it has to be registered. Until it is issued, it is a draft and the original is not yet corrected. **Previous documents** on the invoice shows the link, and whether the original is **Partially corrected** or **Fully corrected**.

## When it will not start

| Message                                           | What to do                                                                    |
| ------------------------------------------------- | ----------------------------------------------------------------------------- |
| This invoice has not been issued yet              | Send or issue it first, or [void](/help/invoice-void) it if it was never sent |
| Finish fiscal setup before creating a credit note | Complete tax under [Invoice settings](/settings/invoices)                     |
| A credit note cannot correct another credit note  | Credit the original invoice, or reverse this credit note                      |
| This invoice is void                              | Nothing left to credit                                                        |
| This invoice was written off                      | The write-off already closed the balance. A normal credit note is not offered |
| Resume the existing credit-note draft             | Open that draft. Do not start a second one                                    |
| Replace is unavailable after an issued credit     | Use **Reduce** for whatever is still open                                     |
| Use Reduce to credit the remaining amount         | **Cancel** is blocked once part of the invoice is already credited            |
| Nothing remains to credit                         | The invoice is already fully credited                                         |

## Replace

**Replace** credits the original in full and starts a replacement invoice. **Open replacement invoice** on the original, and **Open original invoice** on the new one, jump between them. Issue the credit note before you treat the replacement as the bill the customer should pay.

## Reverse a credit note

On an issued credit note, **More → Reverse credit note…** creates an ordinary invoice that puts the credited amount back as money owed. It is not a debit note, and it is not a credit note against the credit note. You must enter a reason. **Open credit note** on that new invoice returns to the credit it reverses.

Use this when the credit itself was wrong and the customer still owes the work. Use **Reduce** on the original invoice when you only need to credit less.