> ## Documentation Index
> Fetch the complete documentation index at: https://support.jomioz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to refund an invoice

> Return card or manual payments, in full or in part. A refund does not rewrite the invoice.

Open the invoice and click **More → Refund…**. The dialog is **Refund invoice**.

A refund returns money that was already collected. It does not change the issued invoice, and it does not register a credit with the tax authority. If the books have to match what you collected, create a [credit note](/help/invoice-corrective) after the refund.

## What you can refund

Partial refunds are allowed. The amount cannot be more than what was collected on that channel, including a tip paid on card checkout.

| Channel                                             | When to use it                                                | Button                    |
| --------------------------------------------------- | ------------------------------------------------------------- | ------------------------- |
| Refund online card payment (customer paid by card)  | The customer paid by card through Jomioz Payments             | **Refund online payment** |
| Record manual refund (cash, cheque, or bank return) | You are returning cash, a cheque, or a bank transfer yourself | **Record refund**         |

**Quick amounts** can fill **Refund full amount**, **Invoice only**, **Tip only**, or **Refund overpayment**. The tip is listed separately from the invoice amount. **Tip only** returns just that tip.

**Reason** is optional and stays on your records. **Refund notification email** sends the customer a confirmation. If email is not set up for the workspace, that line says so and the refund can still be recorded.

## After the refund

The invoice can show **Refunded** or **Partially refunded**. **Payments received** lists the refund next to the original payment.

| What is still true                                                      | What to do next                                                                                  |
| ----------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------ |
| Money went back, and a registered invoice still needs a matching credit | **Create corrective invoice now**. Refunding the card does not file that credit                  |
| Some of the invoice is still owed                                       | **Leave invoice due**                                                                            |
| Nothing is owed, and the invoice was never sent                         | **Void this invoice**, if Void is still offered                                                  |
| You will finish the credit later                                        | **I'll do this later**. The invoice keeps a **Corrective invoice needed** prompt until you do it |

## Chargebacks

A **Chargeback** is not a refund you start. The customer asked their bank to reverse the card payment. The money is held while the case runs. **Respond from your Stripe dashboard** is where the evidence is uploaded. If the bank rules for the customer, the invoice shows the amount as owing again. If you win, the money returns to your balance.