> ## Documentation Index
> Fetch the complete documentation index at: https://support.jomioz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to void or delete an invoice

> When Void is allowed, and when a sent invoice has to be credited instead.

Void and delete are not the same, and neither one fixes an invoice the customer has already been sent.

Open the invoice and use **More**.

## Void

**Void invoice** is only there when the invoice has **not** been sent.

Confirm **Void this invoice?** That cannot be undone. You can still open the invoice. It is no longer collectible, and the status is **Void**. The invoice list uses the shorter label **Void**, and the confirm there is **Void invoice?** with the same result.

If the invoice has been sent, **Void** is replaced by a message:

* **This invoice has been sent. Raise a credit note instead.**
* If it was also registered with the tax authority: **This invoice was sent and registered with the tax authority. Create a credit note instead.**

Use [Create a credit note](/help/invoice-corrective). Do not try to edit the sent invoice. Issued invoices stay as they were. A correction is a new document linked to the original.

## Delete

**Delete** is only for a **Draft** that has not been issued. Confirm **Delete invoice**. The row is gone. That cannot be undone.

A sent or issued invoice cannot be deleted. Selecting several invoices and deleting them skips any invoice that has a recorded payment. Those rows stay.

## What to use

| You need to                                                             | Do this                                                                             |
| ----------------------------------------------------------------------- | ----------------------------------------------------------------------------------- |
| Throw away a draft nobody has been sent                                 | **Delete**                                                                          |
| Stop collection on an invoice that was never sent                       | **Void invoice**                                                                    |
| Cancel or reduce an invoice the customer already has                    | **Create credit note**                                                              |
| Give money back                                                         | [Refund](/help/invoice-refund), then a credit note when the tax record has to match |
| Close a balance you will not collect, without telling the tax authority | [Internal write-off](/help/invoice-write-off)                                       |