> ## Documentation Index
> Fetch the complete documentation index at: https://support.jomioz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers and messaging

> Client Hub, WhatsApp, how emails look, customer language, and extra follow-ups.

Three languages are easy to mix up:

| Language        | Where                            | What it changes                              |
| --------------- | -------------------------------- | -------------------------------------------- |
| Estimate and AI | Company → Profile                | AI-written estimate lines                    |
| Dashboard       | Personal settings                | Menus for that person                        |
| Customer        | Communications → Client language | Email, SMS, and Client Hub for that customer |

Invoice, estimate, and statement **documents** follow your company country. Client language does not rewrite those PDFs.

## Client Hub

**Settings → Client Hub** is covered control by control in [Client Hub settings](/settings/client-hub): accept and decline, invite emails, the login link, reschedule rules, and requests from inside the Hub.

## Communications

**Settings → Communications** has three tabs.

### Messaging

**Connect WhatsApp** uses your WhatsApp Business number. You continue with Facebook, then come back here. Status is **Not connected**, **Pending review**, **Needs attention**, or **Ready**. While Meta is still reviewing templates, the number can be connected and sending stays off. **Disconnect** stops outbound WhatsApp until you connect again. Customer replies show in **Inbox** when they match a customer.

Connecting WhatsApp does not turn reminders on. Visit reminders are under [Jobs](/settings/jobs). Estimate and invoice sends use WhatsApp only when you choose that channel on the send.

**Facebook Messenger** and **Instagram** can use the same inbox. Each has its own connect and disconnect.

### Email appearance

This changes how customer emails look. It does not change the words. Wording stays under Jobs, Estimates, and Invoices.

| Setting                     | Effect                                                                          |
| --------------------------- | ------------------------------------------------------------------------------- |
| Primary color               | Buttons and header colour                                                       |
| Secondary                   | Links and accents. Blank uses the primary colour                                |
| Button & card corner radius | How round the button and cards are. The Client Hub website button uses this too |
| Show logo in email header   | Uses the logo from Company. If there is no logo, the business name is shown     |

Blank colours fall back to the default theme. **Preview** shows the email before you save.

### Client language

**Language** is the default for customer email, WhatsApp, and Client Hub: **English**, **Spanish**, or **French**. English is used until you pick another. A language set on one customer overrides this. Invoice, estimate, and statement documents still follow the company country.

## Automations

**Settings → Automations** is covered workflow by workflow in [Automations](/settings/automations). The overdue, follow-up, and visit reminders themselves stay on Invoices, Estimates, and Jobs. This page is the extra message after a send, a booking, or a finished visit.