> ## Documentation Index > Fetch the complete documentation index at: https://support.jomioz.com/llms.txt > Use this file to discover all available pages before exploring further. # Request forms > Every question type, booking rule, and publish check on Settings → Request forms. Open **Settings → Request forms**. A published form is a public link. Submissions land in **Requests**. The same published form also shows in Client Hub for a customer who is already signed in. ## Create, publish, archive **New form** asks for a **form name**. Customers see that title on the public page, in Client Hub, and on the request your team receives. You can change it later. Max 180 characters. | Template | What it starts with | | ------------- | --------------------------------------------------------- | | Request form | Contact details, notes about the work, and photos | | Online booker | Contact, services from the price book, and an appointment | | Status | Effect | | --------- | ----------------------------------------------------------------------------------------------------------------- | | Draft | You can edit it. The public link does not accept submissions | | Published | The public link is live, and the form can show in Client Hub | | Archived | The form leaves the list. Public links and Client Hub stop taking new submissions. Requests you already have stay | **Duplicate** copies the form as a draft. **Unpublish** takes a live form back to draft. Publishing changes on a form that is already live applies immediately to anyone opening the link or the embed. Before publish, the form needs a way to reach the customer (**Email** or **Phone**) and a name (**First name** and **Last name**, or **Company**). ## Share The **Share** tab (and **Share & settings** in the editor) has three links: * **Public form link** is the URL anyone can open. It exists only after you publish. * **Client Hub direct link** opens this form inside Client Hub for a signed-in customer. * **Website embed** is an iframe you paste on your site. You can also put the public link on a button, a Google Business profile, an email signature, or a social bio. ## Question types Add fields from the panel. A question can be **Required**. **Help text** is the hint under the question. **Form layout** is **One section per step** or **Single long page**. Removing a section deletes its questions. That cannot be undone. | Question | What the customer does | Effect | | ---------------------------- | -------------------------------------- | ------------------------------------------------------------------------------------------- | | First name | Types their first name | Needed, with last name, unless you ask for a company instead | | Last name | Types their last name | Same | | Company | Types a business name | For commercial customers. Counts as their identity at publish | | Email | Types an email | Needed at publish if there is no phone | | Phone | Types a phone number | Needed at publish if there is no email | | Short text | One line | A short answer | | Long text | A paragraph | They describe the job in their own words | | Dropdown (one answer) | Picks one choice you wrote | You add the choices | | Checkboxes (several answers) | Picks any number of choices | You add the choices | | Number | Types a number | For a count, such as how many radiators | | Yes / no | Picks yes or no | A single choice | | Date | Picks a date | A date only. This is not a bookable time | | Address | Types where the work is | Saves the visit address. Travel-aware booking and the service area use it when those are on | | Area / size | Types a measurement | Floor area, run length, and similar | | Upload images | Adds photos | Up to 10 photos of the problem | | Lead source | Picks how they heard of you | Options are the lines you type, one per line | | Marketing consent | Opts in | They must agree before you market to them. You write the consent sentence | | Services & pricing | Picks priced items from the price book | Required before Instant quote can publish. Attach at least one active pricing form | | Book an assessment | Picks a time for a look at the job | Fixed length, set as **Duration (minutes)** on this question | | Book a service visit | Picks a time for the work | Length comes from the services they picked | A form can have only one booking question. It cannot have both **Book an assessment** and **Book a service visit**. ## Instant quote On **Share & settings**, **Instant quote** creates a public estimate when they submit, if they picked priced items. They can open it and pay. | Setting | Effect | | ----------------------------------- | ------------------------------------------------------------------------------- | | Create public estimate on submit | The submission becomes an estimate they can open | | Offer deposit checkout after submit | After submit they see **Pay deposit**. This stays off until Instant quote is on | | Percent of quote | The deposit is a percent of the estimate. It cannot be more than 100 | | Fixed amount | The deposit is a set amount, greater than zero | Without a **Services & pricing** field that has at least one priced item, they will not see an estimate or a payment link. ## Online booking On the Request forms page, **Let customers book online** is the master switch. Off means open times do not show, even on a form that has a booking question. Customers can pick a time only when both of these are true: * **Business hours** has at least one open day * At least one team member accepts online bookings Each form’s **Booking availability** (under **Share & settings**) only unlocks after you add a booking question. | Setting | Effect | | -------------------------------- | ---------------------------------------------------------------------------------------------------------- | | Earliest availability | The first slot can be any time today, or at least 1, 2, 4, or 8 hours from now, or at least 1 day from now | | Offer start times every… | 15, 30, or 60 minutes. This is the public form. It is separate from Find a time for your team | | Days ahead customers can book | How far the calendar goes, from 1 to 120 days | | Use company Find a time defaults | The gap between jobs follows [Schedule → Find a time](/settings/schedule) | | No extra buffer | Appointments can sit back to back | | Fixed buffer between visits | You set the minutes between visits | | Drive time (max travel) | A slot is offered only when the drive from the previous job stays inside the max drive minutes | Slots only fall inside business hours. An address on the form is optional, but without it travel and service-area filtering cannot use the job location. ## How soon you should reply **Request first-response SLA** is hours for **High**, **Medium**, and **Low**. The defaults are 4, 24, and 48. A request past its window shows as overdue and under **Needs attention**, and the Requests list shows a timer. The staff alert when a window is missed is **Notifications → Work request SLA overdue**.