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Find quick answers to the most common questions about using Jomioz. Browse by category below — if you don’t find what you’re looking for, reach out to our support team through the Dashboard or at support@jomioz.com.

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Account & Billing

Navigate to Dashboard → Settings → Billing → Change Plan. You’ll see all available plans with a comparison of features and pricing. Select the plan you want and confirm the change — upgrades take effect immediately, and downgrades apply at the end of your current billing cycle.
Yes. Multiple workspaces are available on the Pro and Enterprise plans. Each workspace is fully isolated with its own resources, API keys, and team members. To create a new workspace, click the workspace switcher at the top of the Dashboard and select New Workspace.
Go to Dashboard → Settings → Billing → Cancel Plan and follow the cancellation prompts. Your account remains active until the end of the current billing period. After cancellation, your data is retained for 30 days before permanent deletion, giving you time to export anything you need.

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API & Technical

Rate limits depend on your plan:You can monitor your current usage at any time using the X-RateLimit-Remaining and X-RateLimit-Reset response headers. Contact support if you need a higher limit on the Enterprise plan.
Go to Dashboard → Settings → API Keys, locate the key you want to replace, and click Revoke. Then click Create New Key to generate a fresh key. Update your application with the new key immediately — revoked keys stop working right away. Keep your API keys confidential and never commit them to source control.
Yes. All Jomioz API endpoints (https://api.jomioz.com/v1) support both IPv4 and IPv6. No additional configuration is needed on your end — your HTTP client will automatically use the appropriate protocol based on your network stack.
The Jomioz REST API supports the following HTTP methods:All requests must include an Authorization: Bearer YOUR_API_KEY header and, where applicable, a Content-Type: application/json header.

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Data & Security

Data retention depends on your plan:Enterprise customers can adjust the retention window in Dashboard → Settings → Data Retention. Data that exceeds the retention period is permanently deleted and cannot be recovered.
Yes. All traffic between your application and Jomioz is encrypted using TLS 1.2 or higher. Connections using older protocols are rejected automatically. Data at rest is also encrypted using AES-256. If you have specific compliance requirements, contact the Enterprise team for a detailed security overview.
Yes. You have two ways to export your data:
  • Dashboard: Navigate to Settings → Data Export, choose your export format (JSON or CSV), and select the date range. Jomioz will prepare the export and email you a download link.
  • API: Use the /v1/export endpoint to programmatically request and download your data. See the API reference for full details.
Schedule regular exports if you need long-term archiving beyond your plan’s retention window.

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Integrations

Yes. Jomioz is designed to fit into your existing stack in several ways:
  • Webhooks — Push real-time event notifications to any URL you control.
  • REST API — Query and manage resources from any language or tool that can make HTTP requests.
  • Native integrations — Connect directly to supported third-party platforms from Dashboard → Integrations.
If you need an integration that isn’t listed, contact support — the Enterprise plan includes custom integration assistance.
Jomioz does not currently ship versioned SDK packages. We recommend using the REST API directly with any standard HTTP client available in your language of choice. The API follows REST conventions and returns standard JSON responses, making it straightforward to work with from any environment.
Bookmark the API reference for endpoint details, request schemas, and response examples.