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Open the invoice and click More → Refund…. The dialog is Refund invoice. A refund returns money that was already collected. It does not change the issued invoice, and it does not register a credit with the tax authority. If the books have to match what you collected, create a credit note after the refund.

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What you can refund

Partial refunds are allowed. The amount cannot be more than what was collected on that channel, including a tip paid on card checkout. Quick amounts can fill Refund full amount, Invoice only, Tip only, or Refund overpayment. The tip is listed separately from the invoice amount. Tip only returns just that tip. Reason is optional and stays on your records. Refund notification email sends the customer a confirmation. If email is not set up for the workspace, that line says so and the refund can still be recorded.

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After the refund

The invoice can show Refunded or Partially refunded. Payments received lists the refund next to the original payment.

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Chargebacks

A Chargeback is not a refund you start. The customer asked their bank to reverse the card payment. The money is held while the case runs. Respond from your Stripe dashboard is where the evidence is uploaded. If the bank rules for the customer, the invoice shows the amount as owing again. If you win, the money returns to your balance.