How to void or delete an invoice

Void and delete are not the same, and neither one fixes an invoice the customer has already been sent. Open the invoice and use More.

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Void

Void invoice is only there when the invoice has not been sent. Confirm Void this invoice? That cannot be undone. You can still open the invoice. It is no longer collectible, and the status is Void. The invoice list uses the shorter label Void, and the confirm there is Void invoice? with the same result. If the invoice has been sent, Void is replaced by a message:

• This invoice has been sent. Raise a credit note instead.
• If it was also registered with the tax authority: This invoice was sent and registered with the tax authority. Create a credit note instead.

Use Create a credit note. Do not try to edit the sent invoice. Issued invoices stay as they were. A correction is a new document linked to the original.

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Delete

Delete is only for a Draft that has not been issued. Confirm Delete invoice. The row is gone. That cannot be undone. A sent or issued invoice cannot be deleted. Selecting several invoices and deleting them skips any invoice that has a recorded payment. Those rows stay.

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